Services

Aims and Objectives

The management of Acorn Luxury Care Ltd prides itself on offering a highly professional care service for the elderly, with no age regulation, under the Health and Social Act 2008. We are pleased to accept service users for long term, short term and respite stays.

Acorn provides: "Accommodation for persons who require Residential or Personal Care". Acorn aims to deliver a high standard of professional care at all times to the service users in our care. The care provision at Acorn endorses a holistic, personalised approach, which is sensitive to the needs of each service user.

Core values of care

Acorn Luxury Care is focused on providing service users with a secure and homely environment in which their care, well-being and comfort are of prime importance.Carers strive to preserve and maintain the dignity, individuality and privacy of all service users

This is achieved within a warm and caring atmosphere, which is sensitive and adaptable to the service users' ever-changing needs. Such needs may be medical, therapeutic (physical and mental welfare), cultural, psychological, spiritual, emotional and social.

Service users are encouraged to participate in the development of their individual Care Plans in which the involvement of family and friends may be appropriate and greatly valued. This philosophy will be realised through programs of activities designed to encourage mental alertness, self-esteem, and social interaction. Acorn's core values of care are fundamental to this philosophy and form the basis of all actions and behaviour within the home.

Quality and Monitoring

Quality monitoring systems are in place to ensure that all services and procedures are closely monitored and where necessary, continuously improved. Paying attention to the smallest detail is pivotal to everything that we do at Acorn.

An important component in our quality programme is to involve the service users and their relatives. Service User Satisfaction Surveys are carried out annually to obtain essential feedback on how we are performing. Service User reviews are also sent out monthly.

Accommodation Provision

Acorn has 13 registered beds, which are divided as follows: Ground Floor: 4 single rooms, 2 with en-suite, First Floor: 5 single rooms and 2 double rooms Communal rooms: 1 lounge / dining room Service users are encouraged to use the communal rooms but service users who choose to stay in their own rooms may of course, do so.

All rooms are connected to a call system for the benefit and safety of service users. A lockable facility is available to secure valuables and personal items if required.

Food and Kitchen Facilities

Acorn in-house chefs prepare dishes daily from a nutritious and varied menu. All our food is home cooked on site utilising fresh local ingredients wherever possible. We tailor our menus to suit all special dietary requirements and allergens.

The kitchen facilities at Acorn comply fully with the standards laid down by the Environmental Health Department. The Chef is responsible for the kitchen facility.

Outdoor Facilities

Easily accessible garden space is provided at the home. Service Users may use the outdoor space when they choose, if they are able to do so. Time spent in the gardens is always fully supervised.

Laundry

A full laundry service is provided at Acorn and is included within the general service fee. All items of personal clothing should be clearly labelled. We cannot accept responsibility for any loss of items that are not clearly labelled.